36% of consumers use social media on a daily basis for looking up product or services information from a brand, 26% report doing this weekly, while 28% percent say they never do that.
Copy Text

Publication Title: Experience 2030: The Future of Customer Experience is... NOW!

Source Link:
https://www.sas.com/en/whitepapers/futurum-experience-2030-110966.html

Publication Year: 2019