The top five features consumers say will drive their loyalty between 2025-2030: 56% high quality products or services; 53% low cost or special discounts; 24% special recommendations, upgrades or incentives; 21% immediate availability (delivery within a few days); 20% immediate available (same-day delivery).
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Publication Title: Experience 2030: The Future of Customer Experience is... NOW!

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Publication Year: 2019