21% of consumers use a social media site to recommend or tell a friend about a product or service daily, 18% do that weekly, and yet another 18% do that monthly.
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Publication Title: Experience 2030: The Future of Customer Experience is... NOW!

Source Link:
https://www.sas.com/en/whitepapers/futurum-experience-2030-110966.html

Publication Year: 2019