While 35 percent of consumers say they're uneasy dealing with technology in stores, close to half of all consumers feel that specific technology implementations (e.g. AI assistants, automated checkout, or smart apps) would be of benefit.
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Publication Title: Experience 2030: The Future of Customer Experience is... NOW!

Source Link:
https://www.sas.com/en/whitepapers/futurum-experience-2030-110966.html

Publication Year: 2019