When asked about the purpose behind visiting a mall or retail store, only half (53 percent) of consumers agreed that they go to the mall to hang out with friends, grab a snack, or be entertained, or that they only visit a store to try products they plan to eventually purchase online (53 percent).
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Publication Title: Experience 2030: The Future of Customer Experience is... NOW!

Source Link:
https://www.sas.com/en/whitepapers/futurum-experience-2030-110966.html

Publication Year: 2019