Consumers today are looking for immediate satisfaction and say they are much more likely to pay more if the brand offers: Free (same day) delivery (39%); Higher-quality products or services (39%); Free (overnight) delivery (35%); A live person to address issues (33%); Free (2-3 day) delivery (31%).
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Publication Title: Experience 2030: The Future of Customer Experience is... NOW!

Source Link:
https://www.sas.com/en/whitepapers/futurum-experience-2030-110966.html

Publication Year: 2019