At least half of Americans who have heard about social media bots find the two business-related uses acceptable: businesses using bots to promote products (55%) and respond to customers' questions (53%).
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Publication Title: Social Media Bots Draw Public's Attention and Concern

Source Link:
https://www.journalism.org/2018/10/15/social-media-bots-draw-publics-attention-and-concern/

Publication Year: 2018