The vast majority of organizations surveyed acknowledge the importance of their overall digital customer experience and quality of the app experience, with only 2% saying these are not important to the success of their business.
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Publication Title: The State of Digital Experience and Conversion Optimization in 2020

Source Link:
https://decibel.com/resources/reports/econsultancy-state-conversion-digital-experience-2020/

Publication Year: 2020